Frequently Asked Questions

1. Are there other ways to order?

Yes. While we're a very secure site, if you're more comfortable faxing (fax number 202.466.2191), emailing, or calling in your order, we're here to assist you.

2. Is your credit card processing secure?

Yes. Our processer uses the latest security methods, and we personally protect all credit card information provided by you.

3. What is your return policy?

All claims and requests for returns must be made within 24 hours of receiving your shipment. Please call us at 888.466.2190.

All returned items must be in the original packaging.

Returns will only be honored for defects, and must be unused and in the original packaging.

We will not give a credit or refund you for used merchandise.

If you have received a defective item from Chocolate Chocolate, please contact us for return authorization. Please inform us which you prefer: a replacement item or a refund for the defective merchandise.

4. What if a shipping container is damaged upon reciept?

Please notify us immediately, within 24 hours of receiving shipment so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please call us at or e-mail.

Chocolate Chocolate 1130 Connecticut Ave, N.W. Washington, D.C. 20036

Phone: 202.466.2190 Email: customerservice@chocolatedc.com Fax: 202.466.2191