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Shipping and Return Policy

Chocolate Chocolate ships via USPS. Packages usually arrive in 1-3 days, but this window is not guaranteed. In general, your order will arrive in good condition at the shipping address provided. Summers are more challenging. While we do everything humanly possible to protect your chocolates from heat (ice & insulation) melted chocolates are a possibility especially if the package is rerouted. We cannot be held responsible for outside forces that dictate (shipping/weather) and result in melted chocolate. Please note that certain items such as our Chocolate Covered Pretzels sometimes arrive broken - they're very delicate! We do require photos of the chocolates in the original packaging for replacement or refund. If for any other reason you are dissatisfied with your order, please call us at 202.466.2190 to discuss the matter further.  

 

If your chocolates are rerouted or returned due to incorrect or insufficient address details, we cannot be held responsible for the condition of your chocolates and no replacement or refund with be honored. Our guarantee extends only to correctly addressed orders. PLEASE check your address carefully and always include company name, apartment number or suite when applicable. Chocolate Chocolate is not responsible for lost or returned packages or delayed delivery due to incorrect or insufficient address information.

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Please note: Orders placed on Friday will ship out on the next business day (usually Monday unless it is a federal holiday). Summer shipping days are Monday, Tuesday, and Wednesday. 

Terms and Conditions

Privacy Policy

The website you have entered is operated by or on behalf of Park LTD, T/A Chocolate Chocolate (CC).

 

We receive, collect, and store any information you enter on the CC website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on the CC website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

 

CC is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We at CC may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Here is a list of Cookies used on the CC Website:

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

2 years

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.sessionId

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

 

If you don’t want us to process your data anymore, please contact us at customerservice@chocolatedc.com or send us mail to: 

Chocolate Chocolate

1130 Connecticut Avenue, NW

Washington, DC 20036

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We at CC reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at customerservice@chocolatedc.com or send us mail to:

Chocolate Chocolate

1130 Connecticut Avenue, NW

Washington, DC 20036

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